FAQs

Frequently Asked Questions

Fibre optic broadband is the newer, more advanced broadband delivery system. Think of DSL broadband as a road and fibre optic broadband as a motorway; one can carry much more than the other and at faster speeds, whilst the other has more issues to deal with to overcome the increased traffic.

Our fiber optic network is powered by flexible strands of transparent glass no thicker than a human hair. These fibre optic strands transmit information as pulses of light, and carry huge amounts of information in the space of seconds. Lightning fast upload and download speeds mean buffer-free streaming, crystal clear video calls, and the power to share photos and videos faster than you can take them.

DSL is dependent on our copper wire infrastructure, which can easily cause issues for users if you have a bad line or are far away from your local exchange, whereas fibre transmits data with pulses of light over an optical cable. These cables are far more reliable than copper wires and can offer much greater connectivity speeds.

No, you are not able to use your DSL modem with fibre broadband, as fibre works very differently to DSL.  A wireless fibre modem will be made available to all customers upon migration.

Our fibre network is great! Basically you won’t need to worry about this, your online games will be instant and there won’t be any delay on your video calls or any buffering from your TV.

The fibre installation will be similar to DSL whereby a physical line connection from the pole to your house is required. Customers will have a choice in whether they want voice service on that line as voice service is optional.

With the increasing use of high bandwidth applications such as HD video streaming and gaming fibre broadband will be able to provide you with just the speed to meet your needs. You’ll have no problems running several TVs at high definition while some top-quality gaming goes on in the other room. 

Much faster speeds, making it more suitable for using the internet within your household. Unlike standard broadband, the distance from your local telephone exchange doesn’t determine the speed you can get.

Our island wide roll out is continuous and all areas will be ungraded. We will continue to update our customers on our progress.

Yes, your landline service will be transferred from the copper network to the fibre network. All voice calls over the fibre network will require the use of a modem, which will be provided to you. 

Fibre is great for streaming TV & Films and playing games. You’ll have no problems running several TVs at high definition while some top-quality gaming goes on in the other room. 

Yes of course! Conference Calls, Video Calls, VPNs and all your Apps will work like a dream on fibre, what’s more if you need a static IP that won’t be a problem either.

As part of this major upgrade the existing copper network which is over 25 years old is being phased out to meet modern day fibre optic technology. We are encouraging all customers to transfer to the fibre network to avoid loss of service.

Customers with outstanding balances are kindly asked to bring their accounts up-to-date or contact our Credit Control Department to make arrangements.

inet is the commercial brand of the APUA Telecommunications Business Unit. It is an umbrella brand which is further broken down into three (3) service offerings: inet Mobile, inet Home, inet Business

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